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Each of our items undergoes thorough quality control to ensure they are free from damage or defects before being made available for purchase. We provide a complimentary 30-day warranty for any manufacturing defects. However, this warranty does not cover damage resulting from everyday wear and tear, such as chain breaks, kinks, tangles, scratches, or bent bands. It also does not cover lost items or jewelry that has been repaired or altered by third-party jewelers. If repairs are needed due to wear and tear, a repair fee will apply, and we will provide an estimated timeline after assessing the damage.
For general care, we recommend putting on your jewelry last when getting ready and removing it first when you get home. Sleeping in your jewelry is not advised.
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Frequently Asked Questions
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The chains can be removed with scissors, should you ever decide to take it off. If you do, make sure to clip it at the fused link and save your chain incase you want to get it fused in the future.
please note: permanent does not mean indestructible, the links are designed for wear but at the end of the day it is still fine jewellery.
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Yes, because it is fine jewellery they will not ask you to remove it to get through airport security.
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Just cut the ring that was welded with scissors and hold on to the link. When you're feeling up to it you can make an appointment to come in and get re-welded.
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Due to the welding process, those with pacemakers are advised not to get permanent jewellery.
Those with sensitivities/allergies to solid gold or are particularly hard on their jewellery should not get permanent jewellery.
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Good news, our chain links are chosen to prevent injuries, should your bracelet get snagged on something. If it breaks or stretches put it in a safe place and book a maintenance appointment for repair.
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We will gladly weld permanent jewellery on anyone over the age of 10. In the event you wish to bring a minor in for jewellery, a clasp will be added for those under 10. Those under the age of 14 must be accompanied by an adult.
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No, all sales are final. Sorry!
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Yes we do!
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Looking to have permanent jewellery at your private event? Tell us more about it below and we'll get back to you within 1-2 business days.